Last updated September 26, 2026
Confirm your order terms
Products and custom projects can have different return and cancellation terms. Ask the team to confirm in writing whether a return is available, any applicable window, the process and who pays return shipping. This website does not impose a blanket “all sales final” policy or a universal return deadline.
Changes or cancellations
Contact the team as soon as possible if you need to change or cancel a project. Tell them which order and what needs to change. Production status can affect the options available. Any charges or deductions must be explained and consistent with the terms agreed before payment and applicable law.
Damaged, incorrect or defective items
Send your order reference or purchase details, a description of the issue and photos where helpful. Keep the item and packaging while the team reviews the issue. Ask about correction, remake, replacement or refund options. Customization does not remove applicable consumer rights.
Return instructions and refunds
Contact the team for return instructions before sending an item back; this page does not publish a return address. If a refund is due, confirm its amount, method and timing in writing. Any legally required refund or cancellation rights still apply.
What to include in your message
Include the name used for the order, approximate order date, item or service, the problem and your preferred resolution. Do not include full payment-card details. For delayed or unshipped merchandise, also read Shipping & Pickup.
Questions?
Call or text 929-255-7780, or email facetherealityradio