SHIPPING & PICKUP

Production and delivery are different

Before paying, confirm when production begins, the expected shipment date, estimated transit time and whether your event deadline can be met. Artwork approval, quantities, stock and the production method can affect the schedule.

Shipping, delivery and pickup

Ask which options are available for your order and location. Confirm the full delivery address, shipping charge, carrier if known, and any pickup location or appointment. No universal free-shipping offer, pickup address or shipping zone is published on this site.

Same-day and advertised turnaround

Same-day service is available for eligible projects subject to artwork approval, materials and capacity. Confirm eligibility and the exact deadline with the team before paying.

Any advertised business-card delivery or one-day turnaround offer requires confirmation of eligibility, artwork, specifications and timing. Do not treat a promotional example as a guaranteed deadline for every order.

Delays and unshipped merchandise

If the agreed shipment date cannot be met, contact the team about the revised date and your options. Where the FTC Mail, Internet, or Telephone Order Merchandise Rule applies, the seller must seek your agreement to a delay or refund payment for unshipped merchandise as required. An indefinite delay is not a substitute for those rights.

Read the FTC’s merchandise-order guidance ↗

Tracking and delivery concerns

Ask for tracking where available. For a missing, damaged or incorrect delivery, contact the team with your order details and relevant photos. Keep packaging while the issue is reviewed. See Returns & Cancellations for next steps.